RETURNS AND EXCHANGE

RETURNS 

1) Send an email to info[at]thedriftwoodtales.com Do this before the 14-day trial period expires. The 14-day trial period (insight period) starts from the day the package is delivered to the shipping address you provided.

2) Please ensure that the item is returned to our warehouse within 14 days of receipt.

To be eligible for a return and/or refund, your item must be unused and in the same condition that you received it. The item must also be in the original undamaged packaging.

If 14 days have passed without hearing anything and/or receiving the item back, we can unfortunately not refund you. NO offer a refund or exchange.

3) Include your name and order number in the return package.

4) Send your purchase back to us (cheaper and insured) via this link:
https://thedriftwoodtales.montareturns.com/

(Avocadostore customers can also return through us. They must use their Avocadostore order number and info@avocadostore.de enter as email address)

 5) If you still want to return the item yourself, this is our address:

The Driftwood Tales - webshop returns
Watermill 5
4751 VK Oud Gastel
Netherlands

 

REFUNDS

6) Once your return has been received, inspected and approved, your refund will be processed. This will happen within 14 days of receipt.

7) If the item cannot be taken back for any reason, we will send an email with the reason and with photos as proof.

 

PAYMENTS, DISCOUNTS & GIFT VOUCHERS

8) What happens to my refund if I used a discount code with a minimum order value? Some of our discount codes have a minimum order value. You can see this in the code's terms and conditions. For these codes, the discount is only valid when spending a certain minimum amount. If you place an order with a discount code with a minimum order value and then return something that brings the order value below this minimum amount, your discount will no longer be valid. This means that your refund will be adjusted to the new order value. For example: Code: €20 discount when spending at least €100 Order value: €110 Returned items: €30 This brings the total order value below the minimum spend of €100 and so the €20 discount is removed and the refund adjusted. The total refund in this case is therefore €10.

9) If you have received an email stating that one or more items are out of stock, this may affect your refund if you have used a discount code with a minimum order value. We thought we had the item in stock when you placed your order. Unfortunately, when we wanted to process your order, we discovered that this was not the case. If the minimum amount is still met, you do not need to worry. If this is not the case, you no longer meet the conditions. The refund will be shown in the email we send you.

 

LATE OR MISSING REFUNDS

10) If you haven’t received a refund after 14 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received a refund, please contact us at info[at]thedriftwoodtales.com

 

EXCHANGE

11) Of course we replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at info (at) thedriftwoodtales.com and send your item via this link: https://thedriftwoodtales.montareturns.com/ or directly to:

The Driftwood Tales - webshop returns
Watermill 3-B
4751 VK Oud Gastel
Netherlands

12) You are responsible for paying the return costs yourself, but of course not if the items are defective or damaged.